Frequently asked questions
How do I know what size to order?
Each product has a “Size Guide” button.
What are the delivery times?
Orders are typically processed and shipped within 2-5 business days.
Delivery times vary depending on your location:
USA: 3-7 business days.
Europe: 4-8 business days.
Rest of the World: 10-20 business days.
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What are the shipping costs?
Shipping costs depend on your location and the items in your order. The exact amount will be calculated and displayed at checkout before you complete your purchase
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What is your return and exchange policy?
We accept returns and exchanges for defective or damaged items. If there’s an issue with your order, please contact us within 14 days of receiving it, and we’ll assist you. Note that we do not offer returns for size or preference changes, so please check the size guide before ordering.
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What payment methods do you accept?
We accept secure payments via PayPal and Stripe. These trusted platforms ensure your payment information is encrypted and protected. You can pay using major credit cards, debit cards, or your PayPal account.
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Do prices include taxes?
As a small business, we do not currently charge taxes on orders. The price you see at checkout is the final price you pay
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Do you offer international shipping?
Yes, we offer international shipping! Here are the estimated delivery times:
Germany: Orders are typically delivered within 3-5 business days after production is completed.
Worldwide: Delivery times vary depending on the destination:
Europe: 4-8 business days.
USA: 3-7 business days.
Rest of the World: 10-20 business days.
Please note that these are average delivery times and may vary slightly depending on factors such as customs clearance or local courier delays. Any customs fees or import taxes are the responsibility of the buyer and will depend on your country’s regulations.